Terms

These terms cover using blip, the service at this website run by Diwas Poudel ("we"). By using blip, yourself or through an agent, you agree to them and to our privacy notice.

What blip is

blip lets people and their agents find businesses, ask for bookings and orders, and send them messages. The business, not blip, provides the service you book or buy, sets its prices and policies, and is responsible for them. blip doesn't take payments: anything you pay goes to the business, through its own payment link or at the business. blip is a technical intermediary: it passes requests between you (or your agent) and the business, and doesn't guarantee that a business will accept, deliver or perform.

Using blip

You must be at least 18 (or the age of majority where you live) and use a phone number that's yours. Don't misuse blip: no false bookings, spam, harassment, scraping, trying to get around limits or security, or using it to break the law.

Your agent

When you let an agent use blip for you, requests it makes with your permission are yours. You choose what it may do, and you can withdraw that permission at any time. An agent acts only within the permissions you gave it, and blip asks you or the business to confirm anything risky. AI can make mistakes; check important details with the business, and if something was booked or sent wrongly, tell the business or us and we'll help put it right.

Bookings, orders and messages

Many businesses confirm each request themselves. A booking or order is confirmed only when blip tells you it is, by text or in your agent. A business may decline or change a request, and a request nobody answers may be declined automatically, with a text to you. Prices, times and menus come from the business and can change. Deposits, refunds, cancellations and disputes are between you and the business.

Texts

You agree to get texts from blip about what you book or order: sign-in codes, confirmations, updates, replies from the business, and, if the business turns it on, one review request after a visit. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.

Businesses not on blip

Businesses marked "not on blip yet" haven't joined blip and aren't affiliated with it. Their listings show public information that may be out of date; contact them directly. A business can ask for a correction, or remove its listing from its page, at any time.

Businesses using blip

If you set up a business on blip, you confirm you're authorized to act for it, that what you tell us about it is accurate, and that you'll answer requests and deliver what's confirmed. You're responsible for your services and for following the laws that apply to them. You choose what agents may do for customers (your rules), and blip acts on those rules for you. Accounts you connect (such as Square, Cal.com, Acuity, Mindbody, Arketa, Google, DoorDash or Uber) stay under those companies' terms. Fees, if any, are agreed with you in writing before they apply. You can stop using blip at any time.

Rules for businesses

Don't offer rewards, discounts or other incentives for reviews, don't ask only happy customers for reviews, and don't post or request fake reviews. Respect the texts customers opt out of, and use customer information only to serve that customer. You're responsible for what you tell customers and for your services, and you'll cover blip's reasonable losses and costs from claims caused by your content, services or breach of these terms.

The software

blip's software is licensed under the Apache License 2.0; its source code isn't public yet. These terms cover the service we run, not any use of the code.

Credits

City and ZIP suggestions use postal-code data from GeoNames (CC BY 4.0). Where a business listing uses OpenStreetMap data, it's © OpenStreetMap contributors (ODbL). Names of other products are trademarks of their owners, and blip isn't affiliated with or endorsed by them.

Disclaimers

blip is provided "as is". To the extent the law allows, we don't promise it will always be available, error-free, or that information from businesses or AI will be accurate, and we aren't responsible for the services businesses provide.

Limits on liability

To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability for any claim about blip is limited to the greater of what you paid us in the 12 months before the claim and US$100. Nothing here limits rights you have that the law doesn't allow to be limited.

Changes and ending

We may change blip or these terms; the date at the top shows the latest version, and continuing to use blip means you accept the changes. We may suspend accounts that break these terms.

Law and contact

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Questions: our privacy request form or mail@diwas.ai.